🔒 Your Privacy Is Our Commitment

Zbaj Privacy Policy — How Your Data Is Kept Safe

Every piece of personal information you share with zbaj is treated as a sacred trust. This policy clearly sets out what data we collect, why we collect it, how we use it, and how we keep it secure.

Last Updated: January 2026

Introduction & Purpose of This Policy

Thank you for choosing zbaj. This privacy policy explains, in plain and clear terms, what we do with your data when you use our platform.

We understand that sharing your personal information online takes real trust. zbaj values that trust. By using our platform, you agree to this privacy policy — so please take a moment to read it carefully.

This policy applies to the zbaj website, mobile app, and all related services. Protecting your privacy is not merely a legal obligation for us — it is the ethical foundation of how we do business.

Key Points at a Glance
  • Zbaj Collects Only What Is Necessary
  • Your data is never sold.
  • All data is encrypted with 256-bit SSL
  • You can view or delete your own data at any time.
  • Data is shared with third parties only when legally required

What Data Do We Collect?

Zbaj collects only the data required to operate the platform properly. We do not gather unnecessary personal information.

1. Information Provided at Registration

When creating an account on zbaj, you will need to provide some basic information:

  • Full Name: For identity verification and account security
  • Date of Birth: To verify age (18+)
  • Mobile Number: For account verification and security notifications
  • Email Address: To send you important notifications
  • Payment Information: For processing deposits and withdrawals

2. Automatically Collected Information

While you use zbaj, certain information is automatically recorded by our system:

  • IP Address: For security and fraud prevention
  • Device Information: Operating system, browser type
  • Usage Patterns: Pages visited and time spent, games played
  • Login Time & Location: To protect your account

3. KYC Verification Information

For large withdrawals or security purposes, you may be asked to submit identity verification documents — such as a national ID or a copy of your passport.

Data Type Reason for Collection Retention Period
Registration Details Account Management 5 years after account closure
Payment Information Transaction Processing 7 years for legal requirements
Gaming History Dispute Resolution 3 Years
IP & Device Information Security 12 Months
KYC Documents Identity Verification 5 years after account closure

How Do We Use Your Data?

Zbaj uses your data only for specific, clearly defined purposes. Your information is never used for anything else without your consent.

  • Account Management: Login, password recovery, and profile updates
  • Payment Process: Confirming deposits and completing withdrawals
  • Customer Support: Providing accurate responses to your complaints or queries
  • Security: Preventing fraud, deception, and unauthorized access
  • Legal Obligation: Meeting regulatory requirements
  • Improvements: Analytics to improve your platform experience
  • Notice: Sending important updates and bonus offers (with your consent)
What We Will Never Do
  • We will not sell your data to advertisers.
  • We will not send irrelevant or spam marketing messages.
  • We will not share your data with third parties without your consent.

When and with Whom Is Your Data Shared?

Zbaj does not sell your personal data to third parties or share it for commercial purposes. Your information may only be shared in the limited circumstances outlined below:

  • Payment Processor: Service providers such as bKash, Nagad, and Rocket receive only the information necessary to complete a transaction
  • Game Provider: Providers such as Pragmatic Play and PG Soft use only the minimum data necessary to operate their games.
  • Law Enforcement: Data may need to be disclosed to authorities under a court order or legal obligation.
  • Auditors: Limited information is shared with regulatory auditors solely to maintain our licence
Contractual Safeguards

All third parties that zbaj works with are bound by strict confidentiality agreements and are prohibited from sharing your information with anyone else.

Cookie Policy

Zbaj uses cookies on its website and app. Cookies are small data files stored in your browser that help the site function properly.

Cookie Type

  • Essential Cookies: For login sessions and security — disabling this will prevent the site from functioning
  • Functional Cookies: To remember your language preferences and game settings
  • Analytics Cookies: To identify which features are most used — without revealing your identity

You can manage cookies through your browser settings. Please note, however, that disabling certain cookies may affect the functionality of some zbaj features.

Data Protection Measures

Zbaj follows the highest industry standards to protect your data. Our security measures are kept up to date at all times.

  • 256-bit SSL/TLS Encryption: All data transfers are fully encrypted
  • Firewall Protection: Unauthorized access is blocked
  • Two-Factor Authentication (2FA): Extra security for your account
  • Regular Security Audits: Regularly audited by independent third-party experts
  • Server Security: Data stored in secure data centers

Please note that no system on the internet is 100% secure. You also have a responsibility — use a strong password and never share your login credentials with anyone.

How Long Is Your Data Retained?

Zbaj does not retain your data longer than necessary. Retention periods are determined by legal requirements and legitimate business needs.

  • While the account is active — all data is retained.
  • After account closure — core data is retained for up to 5 years to meet legal obligations.
  • Payment Records — 7 Years (as required by financial regulations)
  • Inactive accounts — a notification is sent after 12 months of inactivity

Your Privacy Rights

As a zbaj member, you have a number of rights over your own data. We respect those rights and respond promptly to any request we receive.

Right to Access Your Data Right to Rectification Right to Erasure Right to Stop Processing Data Portability Right to Opt Out of Marketing

How to Exercise Your Rights

To exercise any of your rights, contact zbaj via live chat support or email. We will respond within 30 business days of receiving your request.

Important Note

In certain cases, complete deletion of data may not be possible for legal reasons — such as during an ongoing dispute or active legal investigation. You will be informed in detail should this apply.

Minor's Privacy

Zbaj is strictly for users aged 18 and above. We do not knowingly collect or store data from anyone under 18.

If we become aware that a minor is using zbaj, the account will be closed immediately and all associated data will be deleted.

If a parent or guardian suspects their child is using zbaj, please contact our support team immediately.

Changes to the Privacy Policy

Our services and legal requirements may change over time. When they do, zbaj may update this Privacy Policy accordingly.

You will be notified by email or in-app notification before any significant changes take effect. Continuing to use the site after the updated policy comes into force means you have accepted the new terms.

It is therefore a good idea to check this page periodically.

Privacy Contact

If you have any questions about this Privacy Policy or wish to make a request regarding your data, please contact the zbaj support team.

How to Get Support
  • Live Chat: Available 7 days a week, 24 hours a day
  • Email: [email protected] (typically responded to within 24 hours)
  • FAQ Page: Answers to Common Questions Here You will receive

The 6 Pillars of Privacy Protection at zbaj

The core principles we follow to protect your data

1
Minimal Data Collection

Zbaj collects only the data needed to provide its services — nothing more. We never ask for unnecessary personal information, because data we don't hold can't be leaked.

2
Strong Encryption

All your data is encrypted using 256-bit SSL/TLS technology — the same standard used in banking. zbaj holds itself to that level of security.

3
Your Data Is Never Sold

Zbaj never sells your data to third parties. Your information is not a product — it is a trust you place in us.

4
Transparent Data Use

You are always informed about what data is collected and why. Your information is never used for any hidden purpose.

5
Regular Security Audits

Independent third-party experts regularly audit zbaj's security systems. Any vulnerabilities identified are addressed promptly.

6
Protection of Your Rights

Whether you want to view, correct, or delete your data, zbaj is always ready to assist. You remain in full control of your personal information.

Data Protection Processes

Here is how your privacy is protected at every step — from registering on zbaj to every action you take:

1
Encrypted connection during registration

From the moment you register, your connection is secured with SSL. Passwords are never stored in plain text — they are kept in hashed form.

2
Two-factor authentication at login

With 2FA enabled, knowing your password alone is not enough to access your account — an additional verification step is required.

3
Real-time transaction monitoring

Every payment transaction is verified in real time. Any suspicious activity is blocked immediately.

4
Session Protection

Your account logs out automatically after a period of inactivity. Logins from unrecognized devices require additional verification.

5
Regular Data Reviews

Data that is no longer needed is deleted after a set period. The full data lifecycle — from collection to deletion — is reviewed on a regular basis.

Frequently Asked Questions

No. zbaj uses your phone number solely for account verification, login alerts, and important notifications. No marketing messages are sent without your explicit consent.

Certain data must be retained for 5–7 years due to legal requirements. This data is not used for any purpose and is permanently deleted once the retention period expires.

No. Your gaming history is entirely private. Only you and, in the case of a legal investigation, the relevant authorities can access it. No other member or third party can view your gaming data.

When working with game service providers, a minimal amount of data may be transferred internationally. In all cases, GDPR-compliant data transfer agreements are in place.

🔒 Your Privacy Is Protected — Get Started with Confidence!

Your data is safe with us at zbaj. Register now and enjoy betting in a trusted environment.

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