Zbaj FAQ — All Your Questions Answered in One Place

Registration on zbaj takes an average of just 3 minutes. OTPs typically arrive in under 30 seconds. Once registration is complete, you can deposit and start betting immediately.

No. Only one zbaj account is allowed per mobile number and identity. If multiple accounts are found belonging to the same person, all accounts may be permanently closed and any remaining balance may be forfeited.

KYC stands for Know Your Customer — it's the process of verifying your identity. For regular betting and small withdrawals on zbaj, KYC is not required. However, for larger withdrawals (typically BDT 50,000+) or if any suspicious activity is detected on your account, you may be asked to provide a copy of your NID or passport.

Start by checking your network connection. Wait 60 seconds and click the "Resend" button. Also check your spam folder. If you still haven't received it, contact zbaj Live Chat support — we'll help you through an alternative method.

Withdrawals on zbaj are typically processed within 15 minutes. During peak hours, it may take up to 1–2 hours. Large withdrawals requested after midnight may be processed the following morning. For any delays, please contact our support team.

Wait 5–10 minutes and refresh the page. If the issue persists, contact zbaj Live Chat with a screenshot of the transaction. Sharing your bKash/Nagad/Rocket reference number will help resolve it faster.

zbaj does not charge any additional fees for withdrawals. However, bKash, Nagad, or Rocket may apply their own transaction fees as per their mobile banking policies. For the latest fee details, please contact our support team.

Withdrawal limits depend on your account's VIP level and verification status. Standard accounts have their own daily limits, while VIP members can withdraw higher amounts. To find out your current limit, VIP Page check here or ask our support team.

Most bonuses come with a Wagering Requirement (WR) — meaning the bonus amount must be wagered a set number of times before it can be withdrawn. Example: a 5x WR on a BDT 200 bonus means you need to place a total of BDT 1,000 in bets. The WR terms for each bonus are stated alongside the bonus offer.

On zbaj, betting a set amount each day makes you eligible for cashback. The cashback rate depends on your VIP level — the higher your level, the more cashback you earn. Cashback is typically credited to your account the following morning.

Yes! If someone registers using your referral link or code and makes their first deposit, you'll receive a referral bonus. Contact support for full details on the current referral offer.

Live betting means placing bets while a match is in progress. For example, in cricket you can bet on how many runs will be scored in the next over after the first has been bowled. Odds shift in real time, so quick decision-making is key — which is why it's popular among experienced bettors.

If a match is cancelled or abandoned, the original stake is generally refunded. For accumulator (parlay) bets, the cancelled match is removed and the remaining selections are recalculated. Full rules Terms & Conditions on that page.

RTP (Return to Player) is the percentage of total bets a game pays back to players over the long run. For example, an RTP of 96% means that for every BDT 100 wagered, the average return is BDT 96. A higher RTP indicates relatively better odds — though keep in mind this is a long-term calculation and results will vary from session to session.

zbaj's Live Casino lets you play with real dealers: Blackjack, Roulette, Baccarat, Poker, Andar Bahar, Teen Patti, and many more. HD streaming runs 24/7 — join a table anytime you like.

VIP Points can be redeemed for bonus cash, used to enter exclusive tournaments, and exchanged for special gifts. Higher-tier members also get access to a dedicated account manager.

Click the "Forgot Password?" link on the login page. An OTP will be sent to your registered mobile number — use it to set a new password. If your mobile number has changed, contact Live Chat to verify your identity and our support team will assist you.

If you notice any unusual activity on your account, change your password immediately and notify the zbaj Live Chat support team — your account can be temporarily locked if needed. Your security is our top priority.

For any complaints or issues, reach out to zbaj's Live Chat support — available 24/7 with English assistance. You can also email [email protected] and expect a reply within 24 hours.